JKK88 Privacy Policy

This Privacy Policy ("Policy") sets out how JKK88 ("JKK88", "we", "us", "our") collects, stores, uses, discloses, and protects the personal data of individuals ("Users", "Players", "you") who access and use the JKK88 online gaming platform at https://jkk88.cam (the "Platform").

JKK88 is an online casino and sports betting platform serving Malaysian players, offering over 500 games denominated in Malaysian Ringgit (MYR). Our platform supports all major Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect. We are committed to processing your personal data responsibly and transparently.

This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and JKK88.

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

• "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, including name, email address, identity document number, payment method details, and IP address.
• "Data Controller" — JKK88, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" — any third-party entity that processes Personal Data on behalf of JKK88 under a data processing agreement, such as payment processors and KYC verification service providers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "KYC" — Know Your Customer verification, being the process by which JKK88 verifies the identity, age, and payment methods of Players.
• "Cookies" — small text files placed on a User's device by the Platform for the purposes of session management, functionality, and analytics.
• "Account" — a registered user profile created by a Player upon successful completion of the JKK88 registration process.

JKK88 collects Personal Data only to the extent necessary to operate the Platform, fulfil our legal and regulatory obligations, and deliver a high-quality gaming experience to our Malaysian players. The categories of data we collect are set out in the table below.

JKK88 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or medical records except where expressly required by applicable regulatory or legal obligations and disclosed to you in advance.

JKK88 collects Personal Data through the following channels:

• Direct Collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting our support team, or responding to promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including via cookies, server logs, and similar tracking technologies.
• Third-Party Sources: Identity and fraud-screening data received from KYC verification service providers, and transaction confirmation data received from Malaysian payment processors (DuitNow, FPX, Touch 'n Go eWallet, Maybank, CIMB, Public Bank, etc.).

JKK88 processes Personal Data only where a lawful basis exists for doing so. The applicable legal bases for our data processing activities are as follows:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered Player — including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC/AML obligations and age verification mandates.
• Legitimate Interests: Processing carried out in pursuit of JKK88's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gambling oversight — provided that such interests do not override your fundamental rights.
• Consent: Where we request your consent for a specific processing activity (such as direct marketing communications), we will only proceed where you have provided explicit, freely-given, and informed consent. You may withdraw consent at any time.

JKK88 uses your Personal Data for the following purposes:

• Account Management: To create, administer, and maintain your JKK88 Account, including authentication and security.
• KYC & Age Verification: To verify your identity and confirm that you are aged 21 or above, as required by our platform rules and applicable regulations.
• Payment Processing: To process MYR deposits and withdrawals via your chosen Malaysian payment method (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong).
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance through our 24/7 live chat and email support channels.
• Fraud Prevention & AML: To detect and prevent fraud, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer self-exclusion and deposit limit requests.
• Platform Improvement: To analyse aggregate, anonymised usage data to improve the JKK88 platform, user experience, and game offering.
• Legal Compliance: To fulfil our obligations under applicable law, including responding to lawful requests from regulatory authorities.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — where you have opted in to receive such communications. You may unsubscribe at any time.

JKK88 does not sell, rent, or trade your Personal Data to third parties for commercial or marketing purposes. We share Personal Data with third parties only in the following limited circumstances:

• Payment Processors: We share financial data with Malaysian payment processors and banking partners (including DuitNow operators, FPX-connected banks, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong) solely to facilitate transaction processing.
• KYC Service Providers: We engage regulated third-party identity verification providers to perform KYC checks on our behalf. These providers process your identity data under strict data processing agreements and applicable data protection obligations.
• Game Studios: Aggregate, anonymised gameplay and session data may be shared with our licensed game studio partners for the purpose of game performance analytics. No personally identifiable data is included in such transfers.
• Regulatory Authorities: We may disclose Personal Data to government bodies, regulators, law enforcement agencies, or courts where we are legally required or authorised to do so.
• Platform Service Providers: We engage third-party cloud infrastructure providers and cybersecurity service providers who access Personal Data solely to provide contracted services and are bound by confidentiality obligations.

JKK88 handles financial data with the highest standard of care. When you make a deposit or request a withdrawal using any supported Malaysian payment method — including Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong Connect — the transaction data is processed through encrypted payment channels.

JKK88 retains transaction records (amounts, timestamps, payment method identifiers, and reference numbers) for a minimum period required by applicable anti-money laundering regulations. Full payment credential data (such as complete bank account numbers or e-wallet passwords) is never stored by JKK88 directly — such data is processed and held solely by the respective payment service provider.

The JKK88 Platform uses cookies and similar client-side technologies to support platform functionality, maintain user sessions, and collect aggregate analytics data. We do not use third-party advertising cookies or deploy cross-site tracking technologies.

The specific types of cookies used on the JKK88 Platform are:

• Strictly Necessary Cookies: Essential for platform operation — including session authentication, security tokens, and load balancing. These cannot be disabled without impacting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display settings to improve your experience across sessions.
• Analytics Cookies: Collect anonymised, aggregated data about how Players use the Platform (e.g., pages visited, session duration, error events). This data is used solely to improve the platform — it is not linked to your personal identity.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the JKK88 Platform.

JKK88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your Account relationship with JKK88 plus a minimum of five (5) years following Account closure, as required by AML regulatory obligations.
• Transaction Records: Retained for a minimum of five (5) years following the date of each transaction.
• KYC Documentation: Retained for a minimum of five (5) years following Account closure or the date of document submission, whichever is later.
• Support Communication Records: Retained for a minimum of two (2) years from the date of the relevant correspondence.
• Analytics & Technical Logs: Retained in anonymised or aggregated form for up to twelve (12) months.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

JKK88 implements a comprehensive suite of technical and organisational security measures to protect Personal Data against unauthorised access, loss, alteration, disclosure, or destruction. Our security framework includes:

• Encryption: 256-bit SSL/TLS encryption for all data in transit; encryption at rest for sensitive stored data including financial records and identity documents.
• Access Controls: Strict role-based access controls limiting access to Personal Data to only those staff members whose job functions require it, enforced through multi-factor authentication.
• Intrusion Detection: Continuous monitoring of platform infrastructure for anomalous activity, with automated alerts and manual incident response procedures.
• Vulnerability Management: Regular security assessments and penetration testing conducted by qualified cybersecurity professionals.
• Incident Response: A documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected Players without undue delay in accordance with applicable notification obligations.

As a Data Subject, you have the following rights in relation to your Personal Data held by JKK88. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within thirty (30) days.

Please note that certain rights are subject to limitations where processing is required for legal compliance, fraud prevention, or regulatory obligations. Where we are unable to fully honour a request, we will explain the applicable limitation in our response.

JKK88 is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21 years of age, you must not register an Account or use the JKK88 Platform.

JKK88 employs age verification procedures as part of our KYC process. Any Account determined to belong to an individual under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter may be escalated to relevant authorities.

JKK88 may transfer Personal Data to service providers located outside of Malaysia where necessary to operate the Platform — for example, in connection with cloud infrastructure hosting or KYC verification services. Any such international transfers are conducted only where:

• The recipient country provides an adequate level of data protection as assessed by applicable regulatory standards; or
• Appropriate safeguards are in place, such as contractual data processing agreements incorporating standard data protection clauses; or
• The transfer is necessary for the performance of a contract between you and JKK88 (such as processing an international cryptocurrency deposit).

Malaysian payment method data (Maybank, CIMB, Public Bank, Touch 'n Go eWallet, DuitNow, FPX, etc.) is processed within Malaysia by the respective Malaysian payment service providers and is not subject to international transfer.

JKK88 reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered Players via email or through a notice displayed on the Platform. The revised Policy will take effect from the date stated in the "Last Updated" field at the top of this page.

We encourage you to review this Policy periodically. Your continued use of the JKK88 Platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept any amendment, you may request Account closure and withdrawal of your Available Balance.

For any questions about this Privacy Policy, to exercise your data rights, or to submit a data access, rectification, or deletion request, please contact the JKK88 support team using the details below. All privacy-related correspondence should be submitted in English.

For information on how JKK88 handles bonus and wagering terms, please refer to our Terms & Conditions. For responsible gambling tools and self-exclusion requests, visit our Responsible Gambling page.